Travel advice
Categories
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What to do if your trip is affected by a volcano
Whether you’re due to travel soon or you’re abroad already, here’s how your travel insurance can help: Bear in mind What to do If you need to make a claim, you can visit our make a claim page. If you’ve got any other questions, please get in touch.
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Frequently asked Brexit questions
Our customers have been asking us many questions about how Brexit might affect their travel insurance, and we’ve tried to answer the most common ones here. Hopefully you’ll find your query below, but if not try these sites: ABTA, GOV.UK and ABI or chat with us online. If extra checks at the airport mean that I miss my flight or…
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Monarch Airlines: What to do if you’re affected
According to BBC News, Monarch Airlines ceased trading at 4am today, and its 300,000 future bookings for flights and holidays have been cancelled. This includes the following companies: Here’s the Civil Aviation Authority’s advice on what you should do if you’ve got flights booked with Monarch: There’s no cover for this under the cancellation or…
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Terrorist attacks in Spain: What to do if you’re affected
The Foreign, Commonwealth and Development Office (FCDO) says: The British Embassy in Madrid and Consulate General in Barcelona are in contact with local authorities and urgently seeking further information following incidents in the Las Ramblas area of central Barcelona and Cambrils, near Salou (100kms south west of Barcelona). If you’re in the immediate area you should…
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What to do if you’ve been mugged on holiday
If you have travel insurance with us and you’ve been mugged or you’ve lost or had your money stolen while you’re on holiday, here’s what you should do: Get medical help if you’ve been injured If you need any medical attention, call our assistance line on +44 (0)207 748 0060 as soon as possible. Our team are available 24…
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Paris terrorist attacks: What to do if you’re affected
On the evening of the 13th November 2015, the Foreign, Commonwealth and Development Office (FCDO) changed their advice regarding France, following the terrorist attacks in Paris. Paris is currently locked down and Disneyland Paris has been closed. If you’re currently in France, please contact your holiday company as soon as possible as they should be able…
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Plane crash in Sharm el-Sheikh: What to do if you’re affected
On the evening of the 4th November 2015, the Foreign, Commonwealth and Development Office (FCDO) changed their advice regarding Egypt, following the possibility that the plane crash last week in Egypt was caused by a bomb/missile, insinuating that there is significant evidence that this may have been a terrorist issue. They are now advising against all but…
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Terrorist attack in Tunisia: What to do if you’re affected
On the 9th July 2015, the Foreign, Commonwealth and Development Office (FCDO) changed their advice regarding Tunisia, following the possibility of a further attack. They are now advising against all but essential travel to the entire country, and are urging any Brits currently there to come home. If you’re currently in Tunisia, please contact your holiday…