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What to do if your trip is affected by a hurricane
Whether you’re due to travel soon or you’re abroad already, here’s how your travel insurance can help: Bear in mind What to do If you need to make a claim, you can do so via our make a claim page. For any other questions, please get in touch.
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What to do if your trip is affected by a terrorist attack
If you’ve been injured and need medical assistance because of the attack, call our 24-hour emergency medical team as soon as possible – we’ll tell you what to do. Bear in mind What to do
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What to do if your trip is affected by a volcano
Whether you’re due to travel soon or you’re abroad already, here’s how your travel insurance can help: Bear in mind What to do If you need to make a claim, you can visit our make a claim page. If you’ve got any other questions, please get in touch.
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Frequently asked Brexit questions
Our customers have been asking us many questions about how Brexit might affect their travel insurance, and we’ve tried to answer the most common ones here. Hopefully you’ll find your query below, but if not try these sites: ABTA, GOV.UK and ABI or chat with us online. If extra checks at the airport mean that I miss my flight or…
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Monarch Airlines: What to do if you’re affected
According to BBC News, Monarch Airlines ceased trading at 4am today, and its 300,000 future bookings for flights and holidays have been cancelled. This includes the following companies: Here’s the Civil Aviation Authority’s advice on what you should do if you’ve got flights booked with Monarch: There’s no cover for this under the cancellation or…
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Terrorist attacks in Spain: What to do if you’re affected
The Foreign, Commonwealth and Development Office (FCDO) says: The British Embassy in Madrid and Consulate General in Barcelona are in contact with local authorities and urgently seeking further information following incidents in the Las Ramblas area of central Barcelona and Cambrils, near Salou (100kms south west of Barcelona). If you’re in the immediate area you should…
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What to do if you’ve been mugged on holiday
If you have travel insurance with us and you’ve been mugged or you’ve lost or had your money stolen while you’re on holiday, here’s what you should do: Get medical help if you’ve been injured If you need any medical attention, call our assistance line on +44 (0)207 748 0060 as soon as possible. Our team are available 24…
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What I learnt backpacking
You’re meant to find yourself backpacking, right? Well we found out what people actually learnt.
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How data can help you have the perfect romantic break
I’m a hopeless romantic. When I say hopeless romantic, I mean that I’m hopeless at romance, not that I spend all day dreaming of candlelit dinners and gondola rides.
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Doug Allan wildlife photographer: Working with polar bears
If you’ve never heard of Doug Allan, let me introduce him to you. He’s the guy that filmed the polar bears on Planet Earth, among other amazing things.