Chris W, who lives just outside London, has held a travel insurance policy with InsureandGo for over ten years. An active cyclist who often travels abroad with friends, Chris has never needed to make a claim himself. However, it was his son’s experience while travelling in Thailand that led to him choosing InsureandGo as his own travel insurance provider.
Chris’s son, who was in his early twenties at the time, had taken a trip to Thailand and, hadn’t planned on getting insurance. “Usually, just as he’s heading out the door, we ask if he’s got travel insurance. At the time, the answer was often ‘no’,” Chris said. As he had done on similar occasions, Chris quickly researched and made sure that his son had an insurance policy in place —virtually as he was leaving for the airport.
“It was a situation where he was going to some remote islands, and you’re not always sure what medical care is available in those areas,” he said. “So, I sorted something out quickly. I choose InsureandGo because there were three clear levels of cover, the whole process was straightforward, and the policy was also reasonably priced.”
During the trip, Chris’s son became seriously ill with food poisoning and had to be hospitalised for a few days. “I had the policy details and got in touch with InsureandGo because I was the only one not ill at the time,” Chris said. “It was serious enough that I wanted to make sure he was being properly looked after and wasn’t going to be handed a big medical bill.”
Chris recalls the process being straightforward. “He was in hospital for a few days on a drip, but once he came out, he could carry on with his holiday. Some of the costs were paid upfront, but the rest was dealt with through the insurance. InsureandGo were brilliant. They made sure he was looked after properly, and I was really impressed with how they handled everything.”
Since then, Chris has continued to use InsureandGo whenever he travels. “It was that experience that confirmed it for me. I’ve been using them ever since.”
Despite never having made a claim himself, Chris has kept up his annual policy. “I’ve been cycling abroad with friends since around 2014—we’ve done trips to France, Amsterdam and Paris. I always have insurance, and that policy has always been with InsureandGo. I’m still surprised how many people travel without it.”
Chris says he’s recommended InsureandGo to others, but more importantly, he feels reassured having it in place. “It’s one of those things you hope you never have to use, but when we did, it worked really well, and we were really happy with the outcome.”
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