Opening Times
25+
Years’ experience
27M+
Travellers covered
150+
Employees
Our mission
At InsureandGo, our mission is simple:
To make travel insurance easy and accessible, so everyone can explore the world stress-free.
That’s why we offer flexible, affordable cover that fits real people and real adventures.
Wherever you go, however you travel, Go without the doubt.
Our team values
Meet the dedicated team behind InsureandGo
Leading InsureandGo is a team of experienced professionals who bring energy, insight, and innovation to everything we do. At the helm is Chris Rolland, CEO, with over 20 years in the financial services industry.
Our executive team brings together expertise across insurance, health, technology, and financial services, allowing us to deliver smart, customer-focused solutions that evolve with the needs of modern travellers. With their guidance, we continue to grow, adapt, and shape a better way to do travel insurance.
Chris Rolland
Chief Executive Officer
Simon Wood
Chief Technical Officer
Neville Doe
Chief Finance Officer
David Gomez
Insurance Director
Sarah Collinson
Business Development Director
Marie Carter
Head of Pricing
Bhavek Rughani
Head of Marketing
Linda Davis
Head of Operations
Garry Nelson
Head of Corporate Affairs
Louise Parker
Head of HR
Company Values
Transparency
Clear policies, no confusing clauses
We believe that travel insurance should be as easy to understand as it is to buy. That means no baffling legal jargon, no hidden clauses, and definitely no nasty surprises.
What you see is what you get. And if you ever need help, our team will explain things in plain English.
We keep it simple, honest, and above all, human.
Empowerment
We give you the tools to travel worry-free.
Insurance is more than a safety net. It’s a launchpad. We make sure you understand your cover, feel confident in what’s protected, and know exactly what to do if something goes wrong.
Whether it’s your first solo trip or your annual family holiday, we’re here to help you travel boldly and worry less.
Responsibility
Protecting your adventures – and the planet.
We believe in a better kind of travel. That means helping our customers make sustainable choices and supporting eco-conscious initiatives. We do our part to reduce our own environmental footprint. We’re working towards Net Zero by 2040, but our commitment to responsibility goes beyond climate goals.
We also support charities close to our travellers’ hearts, and champion fair, accessible travel for everyone.
Customer-first
You come first. Always.
From your first quote to your last flight home, we’re by your side with support that’s fast, friendly and genuinely useful.
It’s why we’re rated ‘Excellent’ on Trustpilot, and why thousands of people trust us to cover their trips again and again.
Our Company history
Over two decades of protecting travel – past, present, and future.
InsureandGo was founded in 2000 in Braintree, Essex, with a simple goal: to make travel insurance easier and more accessible for everyone. Since then, we’ve grown from a small UK-based provider into a trusted name in global travel insurance – supporting millions of travellers with flexible, reliable cover.
Why choose InsureandGo
Travel is in our DNA
With over two decades of experience, we’ve seen it all – from missed connections and delayed departures to cruise getaways and cross-continental adventures.
Wherever our customers go, we’re there too – providing trusted travel insurance that offers real protection when it matters most.
A human approach
We believe in doing business with a human touch. Knowledgeable, empathetic experts who understand both travel and the complexities of insurance.
Our UK-based team is on hand to offer real support every step of the way.
We think beyond the journey
Travel connects people, places and cultures – but it also carries responsibility. That’s why we’re committed to sustainable practices and reducing our environmental impact. From our internal operations to the way we support eco-conscious travel, we’re working to help protect the world our customers love to explore.
We’ve helped 27+ million travellers to
Go without the doubt
Fast, fair claims
99%+ of all claims paid within 5 working days1
Customer-rated excellence
97% of customers rate us ‘Excellent’ or ‘Great’ on Trustpilot in 20252
Highly recommended
99% would recommend us to family and friends3
Loyal customers
99% would consider buying from InsureandGo again3
What our customers say about us
“I recently used InsureandGo for my travel insurance and was thoroughly impressed by their outstanding service. From start to finish, the process was smooth, transparent, and incredibly user-friendly. The website made it easy to compare policies and tailor coverage to my specific needs, and the pricing was competitive without compromising on quality. Well done…”
Richard Smith
“I arranged this holiday insurance over the phone on this occasion due to pre existing conditions and wanting to make sure nothing was missed. The agent was very patient and took his time covering everything thoroughly, and made me feel at ease. I was very happy with the quote at the end too, and went ahead with the insurance. I did not do any comparison quotes as my holiday insurance has been with Insure and Go previously and I’ve been more than happy with my dealings with them on each occasion…”
Jean
“Kieran who I spoke to on two occasions, explained everything to me about the travel insurance policy. There was no pressure on his part and made me feel very comfortable. He was very polite, courteous and sincere. For that reason I would definitely use Insure and Go again. That is obviously, taking into account that the price was right. Excellent customer service. Thank you Kieran…”
Carol Dawson
“I returned to InsureandGo after having used them last year, but at that time did everything online. As I missed my annual renewal I phoned and was assisted by Abraham who was everything you could want from someone answering your call and giving you assistance – helpful, courteous, understanding, knowledgeable, no “hard sell”, just perfect. He was a credit to the company. Thank you Abraham for your commitment to a great customer experience. …”
Pandora Summerfield
Award-winning cover, rated by the experts
Our Gold and Black policies have earned a Which? Best Buy, recognised for delivering quality cover and great value. We’ve also been awarded 5-star ratings by Defaqto, reflecting the strength, clarity and reliability of our cover across a wide range of travel needs.
But it doesn’t stop there. Our approach to supporting travellers has also been recognised across the industry, including:
- Personal Finance Awards 2025 – Highly Commended
- Customer Champion of the Year 2023, Insurance Times Award – Silver Winner
These awards reflect what we focus on every day: clear cover, fair outcomes, and support that’s there when it matters most.
Recognised by Which? for quality cover and great value.
Rated 5 stars by Defaqto for 15 years for strong, reliable cover.
Highly commended travel insurance for quality and service
InsureandGo in the media
We’ve been featured in respected publications and media outlets across the UK. These press mentions highlight our expertise and trusted voice in travel insurance. Here are some of our most notable press mentions:
World’s 10 best destinations to visit in 2026 – and 2 are in the UK
These 10 places have just been crowned the most ‘stress-free’ holiday destinations to visit in 2026.
Marseille: The French city named Europe’s ‘most authentic’
Based on millions of Google reviews, a new study has named the French port city as the most authentic destination on the continent.
Your Suitcase Is 58 Times Dirtier Than a Public Toilet Seat, Study Finds—and Here’s the Dirtiest Spot
The study looked at hard- and soft-shell suitcases.
London Is Quoted More Times In Movies Than (Nearly) Every Other City In The World
A study has found that London is among the most quoted cities in movie history, narrowly missing out to the city of love.
Top 10 cities tourists most want to revisit – and number one is in the UK
A new study from InsureandGo has revealed the cities that tourists are most desperate to go back to and the number one city is in the UK
We’re a proud member of the MaPS Travel Insurance Directory
We believe travel should be accessible to everyone, including those with pre-existing medical conditions. That’s why we’re proud to be listed in the MaPS (Money and Pensions Service) Travel Insurance Directory.
Curated by an independent, government-backed organisation, the directory helps people with serious medical conditions find specialist insurers they can trust. Being part of this list means we’ve met the high standards set by MaPS for transparency, fairness, and comprehensive cover.
For us, it’s not just about ticking boxes. It’s about making sure that every traveller, no matter their health history, has access to the right protection and the confidence to explore the world.
Learn more about the MaPS Travel Insurance Directory
Meet our experts
Say hello to the team behind our travel insurance content, who make sure everything you read is accurate and helpful.
Mellisa Hutchins
Mellisa specialises in simplifying travel insurance through communications and social media. She supports wider initiatives like our charity work, helping useful information reach more travellers.
Mellisa has a Journalism degree from Anglia Ruskin University and a background in creating clear, trusted content across finance and health.
Letitia Smith
Letitia is a travel insurance expert with over 15 years’ experience helping people choose the right cover for their holidays. From pre-trip planning to unexpected events abroad, she knows how to match real travel needs with clear, reliable protection.
With an MSc in Science Communication, Letitia is passionate about making insurance easy to understand. She helps customers feel confident, informed, and ready to go.
InsureandGo ESG commitment statement
Wherever your travels take you, we have a policy to match. From city breaks close to home to long-haul adventures, our travel insurance is designed to keep you covered for medical emergencies, cancellations, lost belongings and more. Choose the cover that’s right for your destination.
Europe Travel Insurance
Because protecting the future is part of the journey.
At InsureandGo, we understand that how we operate matters just as much as what we offer. That’s why we’re committed to strong environmental, social, and governance (ESG) practices that create long-term value for our customers, our people, and the planet.
We know our impact goes beyond insurance. From reducing our environmental footprint to supporting ethical business practices and inclusive communities, we’re taking active steps to build a more sustainable and responsible future. One that benefits everyone we connect with.
Our ESG strategy is a key part of how we do business, and how we plan to keep improving year after year.
To find out more, visit our ESG Commitment page.
Dedicated to a Net Zero future
We’re not just committed to protecting people while they travel, we’re also committed to protecting the planet. That means making responsible choices, supporting sustainable travel, and reducing our environmental impact wherever we can.
We’ve set ourselves an ambitious target: to reach Net Zero by 2040. To get there, we’re actively working to reduce greenhouse gas emissions, use more renewable energy, and cut down on water usage and waste across our operations.
It’s a long-term journey, but one we’re proud to be on. Because the future of travel depends on the future of the planet.
Our charity work
Travel brings people together – and so does giving back. We’re proud to support a range of charities and community initiatives that make a real difference, both close to home and further afield.
Whether it’s fundraising, volunteering or sponsorship, we actively encourage our team to get involved in causes that matter. From health charities to local organisations, we’re committed to doing good beyond the world of travel insurance.
Our stance on Modern Slavery and Human Trafficking
We believe everyone deserves to be treated with dignity, fairness, and respect. No exceptions. That’s why we take a zero-tolerance approach to modern slavery and human trafficking, both within our business and throughout our supply chains.
This statement sets out our ongoing commitment to identifying and preventing all forms of exploitation and ensuring that the people behind the products and services we work with are protected and respected.
Our commitment
We’re fully compliant with Section 54(1) of the Modern Slavery Act 2015, and this statement has been issued on behalf of InsurEvo Group Ltd, covering all companies within the Group, including IES Limited, Insure & Go Insurance Services Limited, AllClear Holdings Ltd, and AllClear Insurance Services Ltd.
Each year, we review and publish the steps we’re taking to:
- Prevent modern slavery and forced labour
- Monitor and manage ethical risks in our supply chain
- Promote transparency, accountability, and fairness across our business operations
Learn more about our Modern Slavery and Human Trafficking statement.
How we protect your details
Smart encryption
We use advanced encryption technology to protect your details when you use our website or contact us online.
Regular security checks
Our systems get more check-ups than most travellers. We run regular audits, update our security tools, and keep an eye on evolving threats.
Built on trust (and the law)
We follow all UK data protection laws, including GDPR. This means we’re crystal clear about how we collect, use and store your data.
Our cookie policy
We use cookies on our website to make your visit smoother and smarter. They help us remember your preferences and improve your experience, without ever compromising your privacy. Check out our Cookie Policy to see exactly what we use and why.
Our privacy promise
We treat your personal information like it’s our own. With care, confidentiality and a commitment to doing things properly. Want the full details? Read our Privacy Policy for more information.
Need to get in touch with
InsureandGo?
We are here to help!
Got questions about travel insurance? Find quick, straightforward guidance to help you choose the right cover.
Make a Claim
Need to claim on your policy? Follow our simple step-by-step process and we’ll help you get started quickly.
Policy Wording
Want the full details? Read our policy documents to understand exactly what’s covered before you travel.
Help Centre
Looking for support? Explore our help centre for guidance and contact options when you need them.