Help and technical support
Before you contact us please have a look through the following page which details important information regarding the minimum browser requirements to sucessfully view and use this web site.
If you are having trouble obtaining a travel insurance quotation please refer to the relevent section below before reporting any faults.
IMPORTANT NOTICE: Insure & Go Insurance
Services Limited or any of it's business associates will not accept liability for
any damage to hardware or software that might occur as a result of you changing
or in any other way modifying the setup of your equipment or computer programs.
We advise you obtain the help of a competent technician if you are not entirely
sure of the changes you need to make.
This site requires either Microsoft Internet Explorer© version 4.0 and above or Netscape Navigatior© version 7 or above. The majority of the site may well operate correctly with earlier browsers but we do not guarantee this.
If you are then your browser software installation may be faulty or incorrect or you may be experiencing difficulties with your internet service provider.
If you are qualified to do so you could try re-installing your browser or updating it.
If you have another browser installed on your machine try using that instead. If you are able to view other sites without any difficulty then it may be that our servers are very busy. If you can, please try again later.
Otherwise you can contact us and report the problem. When doing so please ensure you provide the following details:
- Your browser name and version
- Time and Date that fault occurred
- The URL of the page you are trying to view
- The method you are using to connect to the internet ie. modem, ISDN, leased line etc
- Any error messages generated by the page or our server
- Your IP address, if you know it
- If possible, a trace route from your machine to our domain